This applies to all Summer House related events and all products/services sold, except where specified.
Applies from 10 Feb 2019 onwards (previous policy applies from orders before this date.)
180 days before the event: 50% refund or 100% credit
90 days before the event: 25% refund or 100% credit
60 days before the event: 100% credit
Less than 60 days before the event: no refunds or credit.
By ordering you agree to this policy and our ticket terms & PAL system
Your ticket & room is for you and your named guests, it is digital/list-based and requires ID for entry. We will cancel (and not refund) orders that are passed to others or offered anywhere including online & on social media.
Credit means we transfer your payment to one of our events within 365 days of purchase. We do not “roll over” credit beyond this time.
After 60 days before the event, including no-shows at the venue, there is no refund or credit
Some items (eg from outside providers) will state that they are not be refundable / creditable
If an event changes date or is cancelled we will offer your choice of refund or credit.
Venue addresses are announced between 1 & 4 weeks ahead.
We do not offer refunds/credits for change of venue location.
There is no cooling-off period for tickets under UK law
We take 28 days after your request to process refund, the rest is up to bank/payment provider